Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the Satisfaction and Priorities Survey (SPS) administered on your campus.

Below are short descriptions of the reports you may find within this document. Please refer to the SPS Interpretive Guide delivered with your results for additional details. This document contain direction on all aspects of your results and can also be found at www.RuffaloNL.com/SPSInterpretiveGuides

You are encouraged to schedule a free report review discussion with a Ruffalo Noel Levitz consultant at a mutually convenient time. This phone call can be one-on-one or with a group you gather. We will walk through your results and brainstorm on next step steps. Contact Ruffalo Noel Levitz for more information.

As you review and analyze your results, you may consider ordering additional reporting options. For more information on these options and applicable fees, please contact Ruffalo Noel Levitz at 800-876-1117 or at SPS.Tech@RuffaloNL.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myRuffaloNL account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons can be found in various areas to provide additional guidance about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results^*:

• Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
• Item Report: responses for each individual item on the survey
• Scale Report: responses for the survey scales and the items clustered within the scales
• Summary Report: responses to the summary items on the survey
• Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
• Demographic Report: responses to the demographic items on the survey

^* Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including campus-defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. The percentages are truncated rather than rounded, so they may not equal 100 percent. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results.

Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A gold burst indicates the response option that was selected by the majority of survey participants.

Note: The demographic segment is not included with all of the target group reports.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your Zip file. Note that not all report segments found in the HTML are included in the PDF version.

Copying the HTML version items into Excel

You can copy and paste the items and data from the HTML Item Report and Item Percentage Report into Excel. Start from the bottom right corner to select the text and then use “paste special” into Excel.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SPS.Tech@RufaloNL.com to let us know how else we can be helpful.

Sort on each column to see data from highest to lowest.

		Tacoma Community College - SSI					National Community Colleges
	Item	Importance	Satisfaction	/	SD	Gap	Importance	Satisfaction	/	SD	Gap	Difference
	01. Most students feel a sense of belonging here.	5.77	5.46	/	1.28	0.31	5.78	5.52	/	1.37	0.26	-0.06
	02. Faculty care about me as an individual.	6.02	5.41	/	1.37	0.61	6.12	5.59	/	1.41	0.53	-0.18***
	03. The quality of instruction in the vocational/technical programs is excellent.	6.16	5.33	/	1.33	0.83	6.21	5.58	/	1.35	0.63	-0.25***
	04. Security staff are helpful.	5.93	5.23	/	1.44	0.70	5.93	5.48	/	1.51	0.45	-0.25***
	05. The personnel involved in registration are helpful.	6.26	5.42	/	1.49	0.84	6.28	5.61	/	1.52	0.67	-0.19***
	06. My academic advisor is approachable.	6.47	5.78	/	1.43	0.69	6.34	5.70	/	1.58	0.64	0.08
	07. Adequate financial aid is available for most students.	6.24	5.18	/	1.62	1.06	6.30	5.43	/	1.65	0.87	-0.25***
	08. Classes are scheduled at times that are convenient for me.	6.48	5.38	/	1.52	1.10	6.44	5.62	/	1.48	0.82	-0.24***
	09. Internships or practical experiences are provided in my degree/certificate program.	6.03	4.86	/	1.63	1.17	6.06	5.24	/	1.63	0.82	-0.38***
	10. Child care facilities are available on campus.	4.80	4.82	/	1.43	-0.02	4.81	4.53	/	1.87	0.28	0.29***
	11. Security staff respond quickly in emergencies.	6.34	5.24	/	1.37	1.10	6.20	5.45	/	1.46	0.75	-0.21***
	12. My academic advisor helps me set goals to work toward.	6.21	5.42	/	1.58	0.79	6.15	5.35	/	1.73	0.80	0.07
	13. Financial aid awards are announced to students in time to be helpful in college planning.	6.06	4.65	/	1.73	1.41	6.21	5.27	/	1.67	0.94	-0.62***
	14. Library resources and services are adequate.	6.21	5.81	/	1.28	0.40	6.24	5.91	/	1.29	0.33	-0.10*
	15. I am able to register for classes I need with few conflicts.	6.52	5.34	/	1.59	1.18	6.42	5.66	/	1.48	0.76	-0.32***
	16. The college shows concern for students as individuals.	6.11	5.17	/	1.50	0.94	6.20	5.40	/	1.55	0.80	-0.23***
	17. Personnel in the Veterans' Services program are helpful.	5.32	4.93	/	1.39	0.39	5.46	5.14	/	1.51	0.32	-0.21**
	18. The quality of instruction I receive in most of my classes is excellent.	6.55	5.46	/	1.35	1.09	6.48	5.68	/	1.37	0.80	-0.22***
	19. This campus provides effective support services for displaced homemakers.	5.37	5.04	/	1.42	0.33	5.57	5.15	/	1.49	0.42	-0.11
	20. Financial aid counselors are helpful.	6.05	4.79	/	1.76	1.26	6.23	5.37	/	1.66	0.86	-0.58***
	21. There are a sufficient number of study areas on campus.	6.27	5.88	/	1.32	0.39	6.18	5.80	/	1.41	0.38	0.08
	22. People on this campus respect and are supportive of each other.	6.14	5.69	/	1.22	0.45	6.16	5.66	/	1.36	0.50	0.03
	23. Faculty are understanding of students' unique life circumstances.	6.28	5.41	/	1.43	0.87	6.27	5.50	/	1.53	0.77	-0.09
	24. Parking lots are well-lighted and secure.	6.22	5.29	/	1.46	0.93	6.22	5.52	/	1.55	0.70	-0.23***
	25. My academic advisor is concerned about my success as an individual.	6.31	5.43	/	1.54	0.88	6.24	5.39	/	1.70	0.85	0.04
	26. Library staff are helpful and approachable.	6.08	5.86	/	1.23	0.22	6.11	5.87	/	1.32	0.24	-0.01
	27. The campus staff are caring and helpful.	6.15	5.65	/	1.21	0.50	6.23	5.78	/	1.30	0.45	-0.13**
	28. It is an enjoyable experience to be a student on this campus.	6.23	5.73	/	1.28	0.50	6.25	5.73	/	1.42	0.52	0.00
	29. Faculty are fair and unbiased in their treatment of individual students.	6.47	5.55	/	1.40	0.92	6.36	5.65	/	1.48	0.71	-0.10
	30. The career services office provides students with the help they need to get a job.	5.91	5.07	/	1.38	0.84	6.10	5.40	/	1.49	0.70	-0.33***
	31. The campus is safe and secure for all students.	6.55	5.71	/	1.22	0.84	6.44	5.90	/	1.27	0.54	-0.19***
	32. My academic advisor is knowledgeable about my program requirements.	6.52	5.71	/	1.48	0.81	6.41	5.65	/	1.61	0.76	0.06
	33. Admissions counselors accurately portray the campus in their recruiting practices.	5.79	5.32	/	1.28	0.47	6.04	5.52	/	1.45	0.52	-0.20***
	34. Computer labs are adequate and accessible.	6.10	5.69	/	1.32	0.41	6.28	5.91	/	1.33	0.37	-0.22***
	35. Policies and procedures regarding registration and course selection are clear and well-publicized.	6.26	5.26	/	1.48	1.00	6.29	5.66	/	1.42	0.63	-0.40***
	36. Students are made to feel welcome on this campus.	6.20	5.78	/	1.21	0.42	6.30	5.87	/	1.32	0.43	-0.09
	37. Faculty take into consideration student differences as they teach a course.	6.16	5.18	/	1.50	0.98	6.19	5.45	/	1.50	0.74	-0.27***
	38. The student center is a comfortable place for students to spend their leisure time.	5.73	5.48	/	1.35	0.25	5.93	5.65	/	1.41	0.28	-0.17**
	39. The amount of student parking space on campus is adequate.	6.30	4.21	/	1.98	2.09	6.24	5.07	/	1.88	1.17	-0.86***
	40. My academic advisor is knowledgeable about the transfer requirements of other schools.	6.33	5.43	/	1.48	0.90	6.29	5.46	/	1.64	0.83	-0.03
	41. Admissions staff are knowledgeable.	6.23	5.51	/	1.33	0.72	6.31	5.70	/	1.41	0.61	-0.19***
	42. The equipment in the lab facilities is kept up to date.	6.09	5.52	/	1.28	0.57	6.26	5.69	/	1.40	0.57	-0.17**
	43. Class change (drop/add) policies are reasonable.	6.18	5.56	/	1.34	0.62	6.23	5.74	/	1.42	0.49	-0.18***
	44. I generally know what's happening on campus.	5.60	5.10	/	1.54	0.50	5.75	5.30	/	1.57	0.45	-0.20***
	45. This institution has a good reputation within the community.	6.00	5.76	/	1.21	0.24	6.18	5.86	/	1.33	0.32	-0.10*
	46. Faculty provide timely feedback about student progress in a course.	6.34	5.39	/	1.41	0.95	6.32	5.53	/	1.49	0.79	-0.14**
	47. There are adequate services to help me decide upon a career.	6.15	5.24	/	1.49	0.91	6.19	5.51	/	1.49	0.68	-0.27***
	48. Counseling staff care about students as individuals.	6.20	5.44	/	1.42	0.76	6.22	5.59	/	1.49	0.63	-0.15*
	49. Admissions counselors respond to prospective students' unique needs and requests.	6.07	5.27	/	1.37	0.80	6.16	5.54	/	1.46	0.62	-0.27***
	50. Tutoring services are readily available.	6.24	5.76	/	1.34	0.48	6.21	5.79	/	1.40	0.42	-0.03
	51. There are convenient ways of paying my school bill.	6.22	5.41	/	1.53	0.81	6.30	5.75	/	1.44	0.55	-0.34***
	52. This school does whatever it can to help me reach my educational goals.	6.27	5.32	/	1.41	0.95	6.32	5.53	/	1.49	0.79	-0.21***
	53. The assessment and course placement procedures are reasonable.	6.16	5.41	/	1.36	0.75	6.19	5.64	/	1.39	0.55	-0.23***
	54. Faculty are interested in my academic problems.	6.08	5.25	/	1.39	0.83	6.16	5.46	/	1.51	0.70	-0.21***
	55. Academic support services adequately meet the needs of students.	6.16	5.42	/	1.30	0.74	6.20	5.61	/	1.40	0.59	-0.19***
	56. The business office is open during hours which are convenient for most students.	6.10	5.45	/	1.38	0.65	6.16	5.66	/	1.40	0.50	-0.21***
	57. Administrators are approachable to students.	6.19	5.51	/	1.33	0.68	6.18	5.62	/	1.45	0.56	-0.11*
	58. Nearly all of the faculty are knowledgeable in their fields.	6.47	5.76	/	1.30	0.71	6.43	5.89	/	1.30	0.54	-0.13**
	59. New student orientation services help students adjust to college.	6.00	5.37	/	1.46	0.63	6.03	5.54	/	1.51	0.49	-0.17**
	60. Billing policies are reasonable.	6.14	5.34	/	1.40	0.80	6.22	5.63	/	1.44	0.59	-0.29***
	61. Faculty are usually available after class and during office hours.	6.27	5.74	/	1.31	0.53	6.30	5.84	/	1.33	0.46	-0.10*
	62. Bookstore staff are helpful.	6.03	5.58	/	1.39	0.45	6.15	5.82	/	1.41	0.33	-0.24***
	63. I seldom get the "run-around" when seeking information on this campus.	6.06	5.00	/	1.61	1.06	6.13	5.36	/	1.63	0.77	-0.36***
	64. Nearly all classes deal with practical experiences and applications.	6.18	5.38	/	1.40	0.80	6.21	5.63	/	1.38	0.58	-0.25***
	65. Students are notified early in the term if they are doing poorly in a class.	6.24	4.86	/	1.70	1.38	6.24	5.22	/	1.72	1.02	-0.36***
	66. Program requirements are clear and reasonable.	6.41	5.52	/	1.37	0.89	6.38	5.77	/	1.38	0.61	-0.25***
	67. Channels for expressing student complaints are readily available.	6.02	4.96	/	1.61	1.06	6.08	5.20	/	1.69	0.88	-0.24***
	68. On the whole, the campus is well-maintained.	6.28	5.99	/	1.16	0.29	6.31	6.03	/	1.24	0.28	-0.04
	69. There is a good variety of courses provided on this campus.	6.45	5.74	/	1.31	0.71	6.39	5.87	/	1.35	0.52	-0.13**
	70. I am able to experience intellectual growth here.	6.52	5.89	/	1.25	0.63	6.44	5.98	/	1.27	0.46	-0.09
	81. Institution's commitment to part-time students?		5.57	/	1.34			5.81	/	1.35		-0.24***
	82. Institution's commitment to evening students?		5.36	/	1.37			5.67	/	1.44		-0.31***
	83. Institution's commitment to older, returning learners?		5.59	/	1.37			5.78	/	1.41		-0.19**
	84. Institution's commitment to under-represented populations?		5.53	/	1.31			5.69	/	1.40		-0.16**
	85. Institution's commitment to commuters?		5.48	/	1.35			5.66	/	1.44		-0.18**
	86. Institution's commitment to students with disabilities?		5.63	/	1.31			5.82	/	1.38		-0.19**
	87. Cost as factor in decision to enroll.	6.01					6.35
	88. Financial aid as factor in decision to enroll.	5.65					6.10
	89. Academic reputation as factor in decision to enroll.	5.65					5.97
	90. Size of institution as factor in decision to enroll.	4.73					5.25
	91. Opportunity to play sports as factor in decision to enroll.	3.14					3.75
	92. Recommendations from family/friends as factor in decision to enroll.	4.60					5.08
	93. Geographic setting as factor in decision to enroll.	5.26					5.61
	94. Campus appearance as factor in decision to enroll.	4.99					5.32
	95. Personalized attention prior to enrollment as factor in decision to enroll.	5.22					5.51

Sort on each column to see data from highest to lowest.

		Tacoma Community College - SSI					National Community Colleges
	Scale / Item	Importance	Satisfaction	/	SD	Gap	Importance	Satisfaction	/	SD	Gap	Difference
	Student Centeredness	6.11	5.55	/	1.05	0.56	6.16	5.65	/	1.17	0.51	-0.10*
	01. Most students feel a sense of belonging here.	5.77	5.46	/	1.28	0.31	5.78	5.52	/	1.37	0.26	-0.06
	16. The college shows concern for students as individuals.	6.11	5.17	/	1.50	0.94	6.20	5.40	/	1.55	0.80	-0.23***
	27. The campus staff are caring and helpful.	6.15	5.65	/	1.21	0.50	6.23	5.78	/	1.30	0.45	-0.13**
	28. It is an enjoyable experience to be a student on this campus.	6.23	5.73	/	1.28	0.50	6.25	5.73	/	1.42	0.52	0.00
	36. Students are made to feel welcome on this campus.	6.20	5.78	/	1.21	0.42	6.30	5.87	/	1.32	0.43	-0.09
	57. Administrators are approachable to students.	6.19	5.51	/	1.33	0.68	6.18	5.62	/	1.45	0.56	-0.11*
	Instructional Effectiveness	6.32	5.47	/	1.05	0.85	6.31	5.65	/	1.11	0.66	-0.18***
	02. Faculty care about me as an individual.	6.02	5.41	/	1.37	0.61	6.12	5.59	/	1.41	0.53	-0.18***
	18. The quality of instruction I receive in most of my classes is excellent.	6.55	5.46	/	1.35	1.09	6.48	5.68	/	1.37	0.80	-0.22***
	23. Faculty are understanding of students' unique life circumstances.	6.28	5.41	/	1.43	0.87	6.27	5.50	/	1.53	0.77	-0.09
	29. Faculty are fair and unbiased in their treatment of individual students.	6.47	5.55	/	1.40	0.92	6.36	5.65	/	1.48	0.71	-0.10
	37. Faculty take into consideration student differences as they teach a course.	6.16	5.18	/	1.50	0.98	6.19	5.45	/	1.50	0.74	-0.27***
	46. Faculty provide timely feedback about student progress in a course.	6.34	5.39	/	1.41	0.95	6.32	5.53	/	1.49	0.79	-0.14**
	54. Faculty are interested in my academic problems.	6.08	5.25	/	1.39	0.83	6.16	5.46	/	1.51	0.70	-0.21***
	58. Nearly all of the faculty are knowledgeable in their fields.	6.47	5.76	/	1.30	0.71	6.43	5.89	/	1.30	0.54	-0.13**
	61. Faculty are usually available after class and during office hours.	6.27	5.74	/	1.31	0.53	6.30	5.84	/	1.33	0.46	-0.10*
	64. Nearly all classes deal with practical experiences and applications.	6.18	5.38	/	1.40	0.80	6.21	5.63	/	1.38	0.58	-0.25***
	65. Students are notified early in the term if they are doing poorly in a class.	6.24	4.86	/	1.70	1.38	6.24	5.22	/	1.72	1.02	-0.36***
	66. Program requirements are clear and reasonable.	6.41	5.52	/	1.37	0.89	6.38	5.77	/	1.38	0.61	-0.25***
	69. There is a good variety of courses provided on this campus.	6.45	5.74	/	1.31	0.71	6.39	5.87	/	1.35	0.52	-0.13**
	70. I am able to experience intellectual growth here.	6.52	5.89	/	1.25	0.63	6.44	5.98	/	1.27	0.46	-0.09
	Responsiveness to Diverse Populations		5.52	/	1.13			5.74	/	1.27		-0.22***
	81. Institution's commitment to part-time students?		5.57	/	1.34			5.81	/	1.35		-0.24***
	82. Institution's commitment to evening students?		5.36	/	1.37			5.67	/	1.44		-0.31***
	83. Institution's commitment to older, returning learners?		5.59	/	1.37			5.78	/	1.41		-0.19**
	84. Institution's commitment to under-represented populations?		5.53	/	1.31			5.69	/	1.40		-0.16**
	85. Institution's commitment to commuters?		5.48	/	1.35			5.66	/	1.44		-0.18**
	86. Institution's commitment to students with disabilities?		5.63	/	1.31			5.82	/	1.38		-0.19**
	Campus Support Services	5.65	5.17	/	1.14	0.48	5.78	5.33	/	1.27	0.45	-0.16***
	10. Child care facilities are available on campus.	4.80	4.82	/	1.43	-0.02	4.81	4.53	/	1.87	0.28	0.29***
	17. Personnel in the Veterans' Services program are helpful.	5.32	4.93	/	1.39	0.39	5.46	5.14	/	1.51	0.32	-0.21**
	19. This campus provides effective support services for displaced homemakers.	5.37	5.04	/	1.42	0.33	5.57	5.15	/	1.49	0.42	-0.11
	30. The career services office provides students with the help they need to get a job.	5.91	5.07	/	1.38	0.84	6.10	5.40	/	1.49	0.70	-0.33***
	38. The student center is a comfortable place for students to spend their leisure time.	5.73	5.48	/	1.35	0.25	5.93	5.65	/	1.41	0.28	-0.17**
	47. There are adequate services to help me decide upon a career.	6.15	5.24	/	1.49	0.91	6.19	5.51	/	1.49	0.68	-0.27***
	59. New student orientation services help students adjust to college.	6.00	5.37	/	1.46	0.63	6.03	5.54	/	1.51	0.49	-0.17**
	Safety and Security	6.27	5.14	/	1.12	1.13	6.21	5.49	/	1.19	0.72	-0.35***
	04. Security staff are helpful.	5.93	5.23	/	1.44	0.70	5.93	5.48	/	1.51	0.45	-0.25***
	11. Security staff respond quickly in emergencies.	6.34	5.24	/	1.37	1.10	6.20	5.45	/	1.46	0.75	-0.21***
	24. Parking lots are well-lighted and secure.	6.22	5.29	/	1.46	0.93	6.22	5.52	/	1.55	0.70	-0.23***
	31. The campus is safe and secure for all students.	6.55	5.71	/	1.22	0.84	6.44	5.90	/	1.27	0.54	-0.19***
	39. The amount of student parking space on campus is adequate.	6.30	4.21	/	1.98	2.09	6.24	5.07	/	1.88	1.17	-0.86***
	Academic Advising/Counseling	6.33	5.51	/	1.21	0.82	6.28	5.53	/	1.35	0.75	-0.02
	06. My academic advisor is approachable.	6.47	5.78	/	1.43	0.69	6.34	5.70	/	1.58	0.64	0.08
	12. My academic advisor helps me set goals to work toward.	6.21	5.42	/	1.58	0.79	6.15	5.35	/	1.73	0.80	0.07
	25. My academic advisor is concerned about my success as an individual.	6.31	5.43	/	1.54	0.88	6.24	5.39	/	1.70	0.85	0.04
	32. My academic advisor is knowledgeable about my program requirements.	6.52	5.71	/	1.48	0.81	6.41	5.65	/	1.61	0.76	0.06
	40. My academic advisor is knowledgeable about the transfer requirements of other schools.	6.33	5.43	/	1.48	0.90	6.29	5.46	/	1.64	0.83	-0.03
	48. Counseling staff care about students as individuals.	6.20	5.44	/	1.42	0.76	6.22	5.59	/	1.49	0.63	-0.15*
	52. This school does whatever it can to help me reach my educational goals.	6.27	5.32	/	1.41	0.95	6.32	5.53	/	1.49	0.79	-0.21***
	Admissions and Financial Aid	6.08	5.13	/	1.20	0.95	6.21	5.48	/	1.26	0.73	-0.35***
	07. Adequate financial aid is available for most students.	6.24	5.18	/	1.62	1.06	6.30	5.43	/	1.65	0.87	-0.25***
	13. Financial aid awards are announced to students in time to be helpful in college planning.	6.06	4.65	/	1.73	1.41	6.21	5.27	/	1.67	0.94	-0.62***
	20. Financial aid counselors are helpful.	6.05	4.79	/	1.76	1.26	6.23	5.37	/	1.66	0.86	-0.58***
	33. Admissions counselors accurately portray the campus in their recruiting practices.	5.79	5.32	/	1.28	0.47	6.04	5.52	/	1.45	0.52	-0.20***
	41. Admissions staff are knowledgeable.	6.23	5.51	/	1.33	0.72	6.31	5.70	/	1.41	0.61	-0.19***
	49. Admissions counselors respond to prospective students' unique needs and requests.	6.07	5.27	/	1.37	0.80	6.16	5.54	/	1.46	0.62	-0.27***
	Academic Services	6.17	5.71	/	0.95	0.46	6.21	5.80	/	1.05	0.41	-0.09*
	14. Library resources and services are adequate.	6.21	5.81	/	1.28	0.40	6.24	5.91	/	1.29	0.33	-0.10*
	21. There are a sufficient number of study areas on campus.	6.27	5.88	/	1.32	0.39	6.18	5.80	/	1.41	0.38	0.08
	26. Library staff are helpful and approachable.	6.08	5.86	/	1.23	0.22	6.11	5.87	/	1.32	0.24	-0.01
	34. Computer labs are adequate and accessible.	6.10	5.69	/	1.32	0.41	6.28	5.91	/	1.33	0.37	-0.22***
	42. The equipment in the lab facilities is kept up to date.	6.09	5.52	/	1.28	0.57	6.26	5.69	/	1.40	0.57	-0.17**
	50. Tutoring services are readily available.	6.24	5.76	/	1.34	0.48	6.21	5.79	/	1.40	0.42	-0.03
	55. Academic support services adequately meet the needs of students.	6.16	5.42	/	1.30	0.74	6.20	5.61	/	1.40	0.59	-0.19***
	Registration Effectiveness	6.25	5.41	/	1.04	0.84	6.28	5.68	/	1.06	0.60	-0.27***
	05. The personnel involved in registration are helpful.	6.26	5.42	/	1.49	0.84	6.28	5.61	/	1.52	0.67	-0.19***
	08. Classes are scheduled at times that are convenient for me.	6.48	5.38	/	1.52	1.10	6.44	5.62	/	1.48	0.82	-0.24***
	15. I am able to register for classes I need with few conflicts.	6.52	5.34	/	1.59	1.18	6.42	5.66	/	1.48	0.76	-0.32***
	35. Policies and procedures regarding registration and course selection are clear and well-publicized.	6.26	5.26	/	1.48	1.00	6.29	5.66	/	1.42	0.63	-0.40***
	43. Class change (drop/add) policies are reasonable.	6.18	5.56	/	1.34	0.62	6.23	5.74	/	1.42	0.49	-0.18***
	51. There are convenient ways of paying my school bill.	6.22	5.41	/	1.53	0.81	6.30	5.75	/	1.44	0.55	-0.34***
	56. The business office is open during hours which are convenient for most students.	6.10	5.45	/	1.38	0.65	6.16	5.66	/	1.40	0.50	-0.21***
	60. Billing policies are reasonable.	6.14	5.34	/	1.40	0.80	6.22	5.63	/	1.44	0.59	-0.29***
	62. Bookstore staff are helpful.	6.03	5.58	/	1.39	0.45	6.15	5.82	/	1.41	0.33	-0.24***
	Service Excellence	6.06	5.43	/	1.04	0.63	6.12	5.59	/	1.11	0.53	-0.16***
	05. The personnel involved in registration are helpful.	6.26	5.42	/	1.49	0.84	6.28	5.61	/	1.52	0.67	-0.19***
	22. People on this campus respect and are supportive of each other.	6.14	5.69	/	1.22	0.45	6.16	5.66	/	1.36	0.50	0.03
	26. Library staff are helpful and approachable.	6.08	5.86	/	1.23	0.22	6.11	5.87	/	1.32	0.24	-0.01
	27. The campus staff are caring and helpful.	6.15	5.65	/	1.21	0.50	6.23	5.78	/	1.30	0.45	-0.13**
	44. I generally know what's happening on campus.	5.60	5.10	/	1.54	0.50	5.75	5.30	/	1.57	0.45	-0.20***
	57. Administrators are approachable to students.	6.19	5.51	/	1.33	0.68	6.18	5.62	/	1.45	0.56	-0.11*
	62. Bookstore staff are helpful.	6.03	5.58	/	1.39	0.45	6.15	5.82	/	1.41	0.33	-0.24***
	63. I seldom get the "run-around" when seeking information on this campus.	6.06	5.00	/	1.61	1.06	6.13	5.36	/	1.63	0.77	-0.36***
	67. Channels for expressing student complaints are readily available.	6.02	4.96	/	1.61	1.06	6.08	5.20	/	1.69	0.88	-0.24***
	Concern for the Individual	6.22	5.40	/	1.17	0.82	6.23	5.52	/	1.25	0.71	-0.12**
	02. Faculty care about me as an individual.	6.02	5.41	/	1.37	0.61	6.12	5.59	/	1.41	0.53	-0.18***
	16. The college shows concern for students as individuals.	6.11	5.17	/	1.50	0.94	6.20	5.40	/	1.55	0.80	-0.23***
	25. My academic advisor is concerned about my success as an individual.	6.31	5.43	/	1.54	0.88	6.24	5.39	/	1.70	0.85	0.04
	29. Faculty are fair and unbiased in their treatment of individual students.	6.47	5.55	/	1.40	0.92	6.36	5.65	/	1.48	0.71	-0.10
	48. Counseling staff care about students as individuals.	6.20	5.44	/	1.42	0.76	6.22	5.59	/	1.49	0.63	-0.15*
	Campus Climate	6.09	5.45	/	1.01	0.64	6.15	5.60	/	1.11	0.55	-0.15***
	01. Most students feel a sense of belonging here.	5.77	5.46	/	1.28	0.31	5.78	5.52	/	1.37	0.26	-0.06
	02. Faculty care about me as an individual.	6.02	5.41	/	1.37	0.61	6.12	5.59	/	1.41	0.53	-0.18***
	16. The college shows concern for students as individuals.	6.11	5.17	/	1.50	0.94	6.20	5.40	/	1.55	0.80	-0.23***
	22. People on this campus respect and are supportive of each other.	6.14	5.69	/	1.22	0.45	6.16	5.66	/	1.36	0.50	0.03
	27. The campus staff are caring and helpful.	6.15	5.65	/	1.21	0.50	6.23	5.78	/	1.30	0.45	-0.13**
	28. It is an enjoyable experience to be a student on this campus.	6.23	5.73	/	1.28	0.50	6.25	5.73	/	1.42	0.52	0.00
	31. The campus is safe and secure for all students.	6.55	5.71	/	1.22	0.84	6.44	5.90	/	1.27	0.54	-0.19***
	36. Students are made to feel welcome on this campus.	6.20	5.78	/	1.21	0.42	6.30	5.87	/	1.32	0.43	-0.09
	44. I generally know what's happening on campus.	5.60	5.10	/	1.54	0.50	5.75	5.30	/	1.57	0.45	-0.20***
	45. This institution has a good reputation within the community.	6.00	5.76	/	1.21	0.24	6.18	5.86	/	1.33	0.32	-0.10*
	52. This school does whatever it can to help me reach my educational goals.	6.27	5.32	/	1.41	0.95	6.32	5.53	/	1.49	0.79	-0.21***
	57. Administrators are approachable to students.	6.19	5.51	/	1.33	0.68	6.18	5.62	/	1.45	0.56	-0.11*
	59. New student orientation services help students adjust to college.	6.00	5.37	/	1.46	0.63	6.03	5.54	/	1.51	0.49	-0.17**
	63. I seldom get the "run-around" when seeking information on this campus.	6.06	5.00	/	1.61	1.06	6.13	5.36	/	1.63	0.77	-0.36***
	67. Channels for expressing student complaints are readily available.	6.02	4.96	/	1.61	1.06	6.08	5.20	/	1.69	0.88	-0.24***

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

		Tacoma Community College - SSI			National Community Colleges
	Item	Importance %	Satisfaction %	Gap	Importance %	Satisfaction %	Gap	Difference
	01. Most students feel a sense of belonging here.	67%	55%	12%	66%	59%	7%	-4%
	02. Faculty care about me as an individual.	74%	55%	19%	77%	62%	15%	-7%
	03. The quality of instruction in the vocational/technical programs is excellent.	79%	52%	27%	80%	60%	20%	-8%
	04. Security staff are helpful.	70%	51%	19%	70%	58%	12%	-7%
	05. The personnel involved in registration are helpful.	83%	57%	26%	82%	63%	19%	-6%
	06. My academic advisor is approachable.	88%	67%	21%	84%	67%	17%	0%
	07. Adequate financial aid is available for most students.	80%	50%	30%	82%	59%	23%	-9%
	08. Classes are scheduled at times that are convenient for me.	87%	55%	32%	86%	63%	23%	-8%
	09. Internships or practical experiences are provided in my degree/certificate program.	74%	40%	34%	75%	51%	24%	-11%
	10. Child care facilities are available on campus.	46%	33%	13%	46%	34%	12%	-1%
	11. Security staff respond quickly in emergencies.	83%	49%	34%	79%	56%	23%	-7%
	12. My academic advisor helps me set goals to work toward.	78%	58%	20%	78%	57%	21%	1%
	13. Financial aid awards are announced to students in time to be helpful in college planning.	75%	37%	38%	80%	53%	27%	-16%
	14. Library resources and services are adequate.	80%	69%	11%	80%	71%	9%	-2%
	15. I am able to register for classes I need with few conflicts.	90%	56%	34%	87%	65%	22%	-9%
	16. The college shows concern for students as individuals.	76%	48%	28%	79%	56%	23%	-8%
	17. Personnel in the Veterans' Services program are helpful.	55%	36%	19%	59%	44%	15%	-8%
	18. The quality of instruction I receive in most of my classes is excellent.	91%	58%	33%	88%	64%	24%	-6%
	19. This campus provides effective support services for displaced homemakers.	57%	41%	16%	61%	45%	16%	-4%
	20. Financial aid counselors are helpful.	76%	41%	35%	81%	56%	25%	-15%
	21. There are a sufficient number of study areas on campus.	81%	73%	8%	78%	68%	10%	5%
	22. People on this campus respect and are supportive of each other.	78%	64%	14%	78%	63%	15%	1%
	23. Faculty are understanding of students' unique life circumstances.	83%	55%	28%	82%	60%	22%	-5%
	24. Parking lots are well-lighted and secure.	80%	53%	27%	80%	60%	20%	-7%
	25. My academic advisor is concerned about my success as an individual.	83%	59%	24%	81%	58%	23%	1%
	26. Library staff are helpful and approachable.	74%	69%	5%	76%	70%	6%	-1%
	27. The campus staff are caring and helpful.	78%	62%	16%	80%	67%	13%	-5%
	28. It is an enjoyable experience to be a student on this campus.	80%	66%	14%	81%	66%	15%	0%
	29. Faculty are fair and unbiased in their treatment of individual students.	88%	61%	27%	84%	65%	19%	-4%
	30. The career services office provides students with the help they need to get a job.	71%	42%	29%	76%	54%	22%	-12%
	31. The campus is safe and secure for all students.	89%	64%	25%	86%	71%	15%	-7%
	32. My academic advisor is knowledgeable about my program requirements.	90%	67%	23%	86%	65%	21%	2%
	33. Admissions counselors accurately portray the campus in their recruiting practices.	67%	51%	16%	74%	59%	15%	-8%
	34. Computer labs are adequate and accessible.	76%	64%	12%	82%	71%	11%	-7%
	35. Policies and procedures regarding registration and course selection are clear and well-publicized.	83%	51%	32%	82%	64%	18%	-13%
	36. Students are made to feel welcome on this campus.	78%	67%	11%	82%	70%	12%	-3%
	37. Faculty take into consideration student differences as they teach a course.	77%	48%	29%	79%	57%	22%	-9%
	38. The student center is a comfortable place for students to spend their leisure time.	65%	57%	8%	70%	62%	8%	-5%
	39. The amount of student parking space on campus is adequate.	83%	33%	50%	81%	51%	30%	-18%
	40. My academic advisor is knowledgeable about the transfer requirements of other schools.	84%	56%	28%	82%	59%	23%	-3%
	41. Admissions staff are knowledgeable.	81%	59%	22%	83%	65%	18%	-6%
	42. The equipment in the lab facilities is kept up to date.	76%	58%	18%	81%	65%	16%	-7%
	43. Class change (drop/add) policies are reasonable.	79%	60%	19%	80%	67%	13%	-7%
	44. I generally know what's happening on campus.	60%	46%	14%	64%	52%	12%	-6%
	45. This institution has a good reputation within the community.	73%	66%	7%	79%	70%	9%	-4%
	46. Faculty provide timely feedback about student progress in a course.	85%	55%	30%	83%	60%	23%	-5%
	47. There are adequate services to help me decide upon a career.	78%	50%	28%	79%	59%	20%	-9%
	48. Counseling staff care about students as individuals.	79%	56%	23%	80%	62%	18%	-6%
	49. Admissions counselors respond to prospective students' unique needs and requests.	76%	49%	27%	78%	60%	18%	-11%
	50. Tutoring services are readily available.	80%	66%	14%	80%	67%	13%	-1%
	51. There are convenient ways of paying my school bill.	80%	58%	22%	82%	67%	15%	-9%
	52. This school does whatever it can to help me reach my educational goals.	82%	50%	32%	83%	60%	23%	-10%
	53. The assessment and course placement procedures are reasonable.	79%	55%	24%	79%	63%	16%	-8%
	54. Faculty are interested in my academic problems.	76%	49%	27%	78%	58%	20%	-9%
	55. Academic support services adequately meet the needs of students.	80%	55%	25%	79%	61%	18%	-6%
	56. The business office is open during hours which are convenient for most students.	76%	56%	20%	78%	64%	14%	-8%
	57. Administrators are approachable to students.	78%	58%	20%	79%	62%	17%	-4%
	58. Nearly all of the faculty are knowledgeable in their fields.	88%	68%	20%	87%	71%	16%	-3%
	59. New student orientation services help students adjust to college.	73%	54%	19%	74%	60%	14%	-6%
	60. Billing policies are reasonable.	77%	52%	25%	80%	63%	17%	-11%
	61. Faculty are usually available after class and during office hours.	83%	67%	16%	83%	69%	14%	-2%
	62. Bookstore staff are helpful.	74%	61%	13%	77%	69%	8%	-8%
	63. I seldom get the "run-around" when seeking information on this campus.	75%	45%	30%	77%	56%	21%	-11%
	64. Nearly all classes deal with practical experiences and applications.	79%	55%	24%	80%	62%	18%	-7%
	65. Students are notified early in the term if they are doing poorly in a class.	81%	43%	38%	81%	53%	28%	-10%
	66. Program requirements are clear and reasonable.	87%	61%	26%	85%	67%	18%	-6%
	67. Channels for expressing student complaints are readily available.	74%	44%	30%	75%	52%	23%	-8%
	68. On the whole, the campus is well-maintained.	83%	75%	8%	83%	75%	8%	0%
	69. There is a good variety of courses provided on this campus.	89%	68%	21%	86%	70%	16%	-2%
	70. I am able to experience intellectual growth here.	89%	72%	17%	87%	74%	13%	-2%
	81. Institution's commitment to part-time students?		61%			68%		-7%
	82. Institution's commitment to evening students?		53%			64%		-11%
	83. Institution's commitment to older, returning learners?		61%			68%		-7%
	84. Institution's commitment to under-represented populations?		60%			64%		-4%
	85. Institution's commitment to commuters?		57%			64%		-7%
	86. Institution's commitment to students with disabilities?		62%			68%		-6%
	87. Cost as factor in decision to enroll.	77%			84%
	88. Financial aid as factor in decision to enroll.	66%			78%
	89. Academic reputation as factor in decision to enroll.	63%			72%
	90. Size of institution as factor in decision to enroll.	38%			53%
	91. Opportunity to play sports as factor in decision to enroll.	18%			30%
	92. Recommendations from family/friends as factor in decision to enroll.	38%			50%
	93. Geographic setting as factor in decision to enroll.	54%			63%
	94. Campus appearance as factor in decision to enroll.	47%			55%
	95. Personalized attention prior to enrollment as factor in decision to enroll.	53%			60%

Indicates the response option that was selected by the majority of survey participants.

Gender

		N	%
	Female	462	59.54%
	Male	314	40.46%
	Total	776	100%
	No Answer	31

Age

		N	%
	18 and under	282	36.34%
	19 to 24	238	30.67%
	25 to 34	148	19.07%
	35 to 44	64	8.25%
	45 and over	44	5.67%
	Total	776	100%
	No Answer	31

Ethnicity/Race

		N	%
	African-American	63	8.20%
	American Indian or Alaskan Native	13	1.69%
	Asian or Pacific Islander	121	15.76%
	Caucasian/White	382	49.74%
	Hispanic	64	8.33%
	Other race	75	9.77%
	Race - Prefer not to respond	50	6.51%
	Total	768	100%
	No Answer	39

Current Enrollment Status

		N	%
	Day	678	90.16%
	Evening	63	8.38%
	Weekend	11	1.46%
	Total	752	100%
	No Answer	55

Current Class Load

		N	%
	Full-time	604	77.73%
	Part-time	173	22.27%
	Total	777	100%
	No Answer	30

Class Level

		N	%
	1 year or less	408	52.44%
	2 years	247	31.75%
	3 years	89	11.44%
	4 or more years	34	4.37%
	Total	778	100%
	No Answer	29

Current GPA

		N	%
	No credits earned	118	15.57%
	1.99 or below	5	0.66%
	2.0 - 2.49	29	3.83%
	2.5 - 2.99	93	12.27%
	3.0 - 3.49	223	29.42%
	3.5 or above	290	38.26%
	Total	758	100%
	No Answer	49

Educational Goal

		N	%
	Associate degree	381	49.61%
	Vocational/technical program	31	4.04%
	Transfer to another institution	264	34.38%
	Certification (initial / renewal)	21	2.73%
	Self-improvement/pleasure	5	0.65%
	Job-related training	14	1.82%
	Other educational goal	52	6.77%
	Total	768	100%
	No Answer	39

Employment

		N	%
	Full-time off campus	123	15.77%
	Part-time off campus	273	35.00%
	Full-time on campus	19	2.44%
	Part-time on campus	36	4.62%
	Not employed	329	42.18%
	Total	780	100%
	No Answer	27

Current Residence

		N	%
	Residence hall	3	0.39%
	Own house	123	15.81%
	Rent room or apt off campus	174	22.37%
	Parent's home	420	53.98%
	Other residence	58	7.46%
	Total	778	100%
	No Answer	29

Residence Classification

		N	%
	In-state	706	90.98%
	Out-of-state	17	2.19%
	International (not U.S. citizen)	53	6.83%
	Total	776	100%
	No Answer	31

Disabilities

		N	%
	Yes - Disability	83	10.65%
	No - Disability	696	89.35%
	Total	779	100%
	No Answer	28

Institution Was My

		N	%
	1st choice	602	77.88%
	2nd choice	131	16.95%
	3rd choice or lower	40	5.17%
	Total	773	100%
	No Answer	34

Did either of your parents graduate from a four-year college or university?

		N	%
	Yes	267	45.10%
	No	313	52.87%
	Campus item - Answer 3	4	0.68%
	Campus item - Answer 4	6	1.01%
	Campus item - Answer 5	0	0%
	Campus item - Answer 6	2	0.34%
	Total	592	100%
	No Answer	215

Are you primarily taking online classes this quarter?

		N	%
	Yes	29	100.00%
	No	0	0%
	Campus item 2 - Answer 3	0	0%
	Campus item 2 - Answer 4	0	0%
	Campus item 2 - Answer 5	0	0%
	Campus item 2 - Answer 6	0	0%
	Total	29	100%
	No Answer	778

Group Code

		N	%
	0002	1	0.14%
	0009	1	0.14%
	0160	1	0.14%
	0200	1	0.14%
	1001: Art	24	3.28%
	1002: Music	8	1.09%
	1004: Spanish	1	0.14%
	2001: Business Transfer	54	7.39%
	2002: AAS - Business	51	6.98%
	2003: AAS - Accounting	8	1.09%
	2004: AAS - Paralegal	6	0.82%
	3001: Pre-Nursing	23	3.15%
	3002: Diagnostic Medical Sonography	31	4.24%
	3003: Emergency Medical and Health Services	4	0.55%
	3004: Paramedic	1	0.14%
	3005: Health Information Management	6	0.82%
	3006: Health Information Technology	9	1.23%
	3007: Nuclear Medical Technology	1	0.14%
	3008: Radiologic Science	3	0.41%
	3009: Respiratory Therapy	2	0.27%
	3010: Nursing	66	9.03%
	3012	1	0.14%
	4001: Anthropology	7	0.96%
	4002: History	8	1.09%
	4003: Political Science	1	0.14%
	4004: Psychology	24	3.28%
	4005: Sociology	5	0.68%
	4006: Early Childhood Education	8	1.09%
	4007: Human Services	31	4.24%
	4066	1	0.14%
	5001: Astronomy / Physics	4	0.55%
	5002: Computer Science	32	4.38%
	5003: Computer or Electrical Engineering	9	1.23%
	5004: BioEngineering or Chemical Engineering	7	0.96%
	5005: Mechanical, Civil, Industrial, Aerospace, or Materials Science Engineering	20	2.74%
	5006: General Engineering	3	0.41%
	5008: Biology	34	4.65%
	5009: Chemistry	13	1.78%
	5010: Earth Science	7	0.96%
	5012: Networking and Cyber Security	32	4.38%
	8000: Associates of Arts (no specialization)	75	10.26%
	9000: Undecided	107	14.64%
	Total	731	100%
	No Answer	76